Call Center IVR Solution

Call Center IVR

HostedPCI’s IVR solution is a method used by call centers to collect credit card data over the phone. A Customer Service representative is on the line with the customer while they go through the steps of entering their credit card information. The HostedPCI IVR is built to remove the customer service agent from PCI scope while still maintaining them on the line. By using the HostedPCI IVR merchants are able to maintain their PCI compliance without affecting their customer’s experience.

The HostedPCI IVR can be configured to collect the credit card details in multiple different languages serving merchants and their customers all over the world.

The HostedPCI IVR solution is a 3-way conference call where the call center agent remains on the line with the customer while they enter their credit card into the IVR using their touch-tone pad. This allows for a more comfortable customer experience, without compromising a merchant’s PCI security. In order to ensure PCI compliance the IVR salts the credit card string with additional tones in order to keep the agent and any recording device out of scope.

The HostedPCI attended IVR can also be used in an unattended mode if the merchant has an IVR which can manage the three-way call their IVR system initiates and conferences the call, from there the customer would enter their credit card details while the HostedPCI IVR salted with additional tones and once complete the HostedPCI IVR would hang up and the merchants IVR would continue with the transaction. The HostedPCI IVR integrates directly with our Payment Vault Tokenization Solution and makes it easier than ever to ensure credit card security. HostedPCI also provides merchants with the option to have a custom-built unattended IVR solution for cases where there is no IVR to handle the three-way call.

This requires additional development and can be configured to collect any information required by the merchant.

With the help of our IVR solution, merchants can reduce their PCI Compliances scope by collecting and storing their sensitive data securely within the HostedPCI vault. This provides the merchant with the ability to be PCI compliant without the need of going through the lengthy process of filling out a Self Assessment Questionnaire type D. For more information on the HostedPCI services and how they can work for you please contact us through phone or by filling out our contact us form.

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