This year, HostedPCI has seen a marked increase in enterprise leads seeking IVR (Interactive Voice Response) payment solutions. Enterprises are no longer satisfied with traditional, rigid IVR systems. Instead, they want customizable flows that fit their business processes, enhance customer experience, and ensure PCI compliance when handling sensitive payment details.
For enterprises handling millions of transactions, sensitive payment data is the lifeblood of operations. Yet too often, businesses store this data with a single provider. While convenient in the short term, this creates serious risks. If the provider experiences downtime, data corruption, or a compliance issue, the enterprise is left vulnerable. Even worse, if the provider’s costs or terms become unfavorable, switching vendors becomes a long and risky process.
For enterprise businesses, optimizing the customer journey is more than just creating a
seamless web checkout. Every client interaction, whether on your website, on the phone, or
through text, is an opportunity to secure revenue. Yet too many organizations restrict payment
collection to one channel: the online checkout.
When it comes to checkout, one size doesn’t fit all. Customers often want the flexibility to split payments, whether between two credit cards or across multiple individuals. Unfortunately, most payment systems don’t support this natively, leaving merchants with added compliance risk and technical headaches.
Enterprises with complex payment journeys—especially in industries like travel, tourism, and subscriptions—need more than a standard checkout solution. When it comes to payment authentication, 3D Secure (3DS) is essential for reducing fraud and ensuring compliance, but rigid implementations can disrupt the user experience or break operational flows.HostedPCI offers a different approach: custom 3DS flows built around your infrastructure, not ours.
For enterprises looking to streamline their payment processes without sacrificing control over their payment data, understanding the power of effective payment orchestration is key. This blog dives into how HostedPCI equips businesses with the tools necessary to customize their payment orchestration, ensuring both operational efficiency and stringent data security.
We are excited to introduce the latest upgrades to our Interactive Voice Response (IVR) system at HostedPCI. Designed to meet the evolving needs of our clients, our expanded IVR options now include the advanced IVR OmniFlow and SMS flow, tailored to enhance security and compliance for credit card transactions over the phone.
Sensitive payment data presents significant security risks in environments where customer calls are routinely recorded for quality and training purposes. Additionally, even with new PCI DSS 4.0 requirements, HostedPCI offers a vital escape from these expanded requirements through our enhanced IVR system and SMS payment solutions.
Our Dynamic 3D Secure Gateway Selection is uniquely engineered to put merchants in the driver’s seat of transaction security. As soon as the client begins to enter their credit card number, the first 6 to 8 digits of the card are immediately analyzed in the background.