For this client it was easy to determine the collection method required, for their phone systems they needed our attended IVR and the HostedPCI iFrame in order to be able to collect credit cards through 2 different avenues while having all the credit cards within 1 vault. The HostedPCI IVR solution is a 3 way conference call where the agent is able to remain on the line with the customer while they enter the credit card through the DTMF tones into the IVR. This allows for a more comfortable customer experience. In order to maintain PCI compliance the IVR salts the credit card information with additional tones so that the agent and any recording device remain out of scope. Our client also required an unattended IVR when the agent was not available on the line during off hours. For this they were able to use the same HostedPCI IVR system however in place of the agent their IVR system initiated and conference the call, from there the customer would enter their credit card details while the HostedPCI IVR salted with additional tones and once complete the HostedPCI IVR would hang up and the clients IVR would continue with the transaction.