Our first step was to determine the appropriate collection method for this client. Since the client wanted to securely collect the credit card data that they received from their call center we were able to determine that our Interactive Voice Response (IVR) solution would best suit their needs. This was an apt solution because our IVR solution is easy to use while maintaining the customer experience. The HostedPCI IVR is a simple three-way call between the customer, the agent, and our IVR. While the customer is entering their credit card information using the DTMF tones on their phone the agent can guide them through it if they require assistance. To remove the agent from PCI scope, HostedPCI adds additional tones to the credit card DTMF string resulting in a total number of 20 – 24 digits. Since it is directly integrated with our Payment Vault, the tokenized credit cards are stored securely and the client is then provided with a token which they can use multiple times with any third party.